Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds

Sheng-feng Qin; Yuxuan Zhou

doi:10.1007/978-3-319-94944-4_3

Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds

Sheng-feng Qin, Yuxuan Zhou

Design Department

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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Abstract

Crowdsourcing is a useful tool for new product development and business innovation. To maximize its utility, regarding a crowdsourcing tool as an everyday thing used by crowds, in this paper, we integrate emotion and emotional design into a human-centred design process with local crowds and showcase an emotional crowdsourcing platform (tool) design for product development. In order to transform emotional design principles into the emotional crowdsourcing tool design, making it useful, usable and pleasurable, we first prototype a suitable emotion/emotional design process, and then identify a set of emotions and corresponding design features applicable for a crowdsourcing platform design and gain better understanding of common key concerns affecting the users’ satisfaction of a platform. Finally, we identify a set of operational toolkits with emotional design features.

Original language	English
Title of host publication	Advances in Affective and Pleasurable Design
Subtitle of host publication	Proceedings of the AHFE 2018 International Conference on Affective and Pleasurable Design
Editors	Shuichi Fukuda
Place of Publication	Springer, Cham
Publisher	Springer
Pages	21-32
Number of pages	12
Volume	774
ISBN (Electronic)	978-3-319-94944-4
ISBN (Print)	978-3-319-94943-7
DOIs	https://doi.org/10.1007/978-3-319-94944-4_3
Publication status	Published - 27 Jun 2018
Event	9th International Conference on Applied Human Factors and Ergonomics: Advances in Affective and Pleasurable Design - Loews Sapphire Falls Resort, Orlando, Florida, United States Duration: 21 Jul 2018 → 25 Jul 2018 http://www.ahfe2018.org/files/AHFE2018_CFP.pdf

Publication series

Name	AHFE: International Conference on Applied Human Factors and Ergonomics
Publisher	Springer
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	9th International Conference on Applied Human Factors and Ergonomics
Abbreviated title	AHFE 2018
Country/Territory	United States
City	Orlando, Florida
Period	21/07/18 → 25/07/18
Internet address	http://www.ahfe2018.org/files/AHFE2018_CFP.pdf

Keywords

Emotional design
Crowdsourcing
Platform design
Product development
Emotional design features
Human-centred design

Access to Document

10.1007/978-3-319-94944-4_3

Qin, Zhou - Emotional Crowdsourcing Tool Design for Product Development AAMAccepted author manuscript, 393 KB

Cite this

Qin, S., & Zhou, Y. (2018). Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds. In S. Fukuda (Ed.), Advances in Affective and Pleasurable Design: Proceedings of the AHFE 2018 International Conference on Affective and Pleasurable Design (Vol. 774, pp. 21-32). (AHFE: International Conference on Applied Human Factors and Ergonomics). Springer. https://doi.org/10.1007/978-3-319-94944-4_3

Qin, Sheng-feng ; Zhou, Yuxuan. / Emotional Crowdsourcing Tool Design for Product Development : A Case Study Using Local Crowds. Advances in Affective and Pleasurable Design: Proceedings of the AHFE 2018 International Conference on Affective and Pleasurable Design. editor / Shuichi Fukuda. Vol. 774 Springer, Cham : Springer, 2018. pp. 21-32 (AHFE: International Conference on Applied Human Factors and Ergonomics).

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abstract = "Crowdsourcing is a useful tool for new product development and business innovation. To maximize its utility, regarding a crowdsourcing tool as an everyday thing used by crowds, in this paper, we integrate emotion and emotional design into a human-centred design process with local crowds and showcase an emotional crowdsourcing platform (tool) design for product development. In order to transform emotional design principles into the emotional crowdsourcing tool design, making it useful, usable and pleasurable, we first prototype a suitable emotion/emotional design process, and then identify a set of emotions and corresponding design features applicable for a crowdsourcing platform design and gain better understanding of common key concerns affecting the users{\textquoteright} satisfaction of a platform. Finally, we identify a set of operational toolkits with emotional design features.",

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Qin, S & Zhou, Y 2018, Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds. in S Fukuda (ed.), Advances in Affective and Pleasurable Design: Proceedings of the AHFE 2018 International Conference on Affective and Pleasurable Design. vol. 774, AHFE: International Conference on Applied Human Factors and Ergonomics, Springer, Springer, Cham, pp. 21-32, 9th International Conference on Applied Human Factors and Ergonomics, Orlando, Florida, United States, 21/07/18. https://doi.org/10.1007/978-3-319-94944-4_3

Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds. / Qin, Sheng-feng; Zhou, Yuxuan.
Advances in Affective and Pleasurable Design: Proceedings of the AHFE 2018 International Conference on Affective and Pleasurable Design. ed. / Shuichi Fukuda. Vol. 774 Springer, Cham: Springer, 2018. p. 21-32 (AHFE: International Conference on Applied Human Factors and Ergonomics).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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AB - Crowdsourcing is a useful tool for new product development and business innovation. To maximize its utility, regarding a crowdsourcing tool as an everyday thing used by crowds, in this paper, we integrate emotion and emotional design into a human-centred design process with local crowds and showcase an emotional crowdsourcing platform (tool) design for product development. In order to transform emotional design principles into the emotional crowdsourcing tool design, making it useful, usable and pleasurable, we first prototype a suitable emotion/emotional design process, and then identify a set of emotions and corresponding design features applicable for a crowdsourcing platform design and gain better understanding of common key concerns affecting the users’ satisfaction of a platform. Finally, we identify a set of operational toolkits with emotional design features.

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Qin S, Zhou Y. Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds. In Fukuda S, editor, Advances in Affective and Pleasurable Design: Proceedings of the AHFE 2018 International Conference on Affective and Pleasurable Design. Vol. 774. Springer, Cham: Springer. 2018. p. 21-32. (AHFE: International Conference on Applied Human Factors and Ergonomics). doi: 10.1007/978-3-319-94944-4_3

Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds

Abstract

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Keywords

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