"Empowerment" or "Degradation"? Total Quality Management and the Service Sector

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Access to Document

@inbook{9b285275f188487ca64b4b2de2c0cebf,

title = "{"}Empowerment{"} or {"}Degradation{"}? Total Quality Management and the Service Sector",

author = "Steve Taylor",

year = "1997",

language = "English",

isbn = "978-0-333-67814-5",

editor = "Richard Brown",

booktitle = "The Changing Shape of Work",

publisher = "Macmillan",

address = "United Kingdom",

}

TY - CHAP

T1 - "Empowerment" or "Degradation"? Total Quality Management and the Service Sector

AU - Taylor, Steve

PY - 1997

Y1 - 1997

UR - https://librarysearch.northumbria.ac.uk:443/northumbria:default_scope:44UON_ALMA2122793770003181

M3 - Chapter

SN - 978-0-333-67814-5

BT - The Changing Shape of Work

A2 - Brown, Richard

PB - Macmillan

CY - Basingstoke

ER -