Original language | English |
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Title of host publication | The Changing Shape of Work |
Editors | Richard Brown |
Place of Publication | Basingstoke |
Publisher | Macmillan |
Number of pages | 226 |
ISBN (Print) | 9780333678145 |
Publication status | Published - 1997 |
"Empowerment" or "Degradation"? Total Quality Management and the Service Sector
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review