"Empowerment" or "Degradation"? Total Quality Management and the Service Sector

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationThe Changing Shape of Work
EditorsRichard Brown
Place of PublicationBasingstoke
PublisherMacmillan
Number of pages226
ISBN (Print)978-0-333-67814-5
Publication statusPublished - 1997

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