"Empowerment" or "Degradation"? Total Quality Management and the Service Sector

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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@inbook{9b285275f188487ca64b4b2de2c0cebf,

title = "{"}Empowerment{"} or {"}Degradation{"}? Total Quality Management and the Service Sector",

author = "Steve Taylor",

year = "1997",

language = "English",

isbn = "9780333678145",

editor = "Richard Brown",

booktitle = "The Changing Shape of Work",

publisher = "Macmillan",

address = "United Kingdom",

}