Enabling empathy in health and care: Design methods and challenges

Anja Thieme; John Vines; Jayne Wallace; Rachel Clarke; Petr Slovak; John McCarthy; Michael Massimi; Andrea Grimes Parker

doi:10.1145/2559206.2559237

Enabling empathy in health and care: Design methods and challenges

Anja Thieme, John Vines, Jayne Wallace, Rachel Clarke, Petr Slovak, John McCarthy, Michael Massimi, Andrea Grimes Parker

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

27 Citations (Scopus)

Abstract

The role of empathy has come to prominence in HCI as the community increasingly engages with issues in medical, health and emotionally charged contexts. In such settings empathizing with others is crucial in understanding the experience of living with specific conditions, or in being sensitive to the concerns and emotions of potentially vulnerable participants. Researchers in these areas become implicated in designing new tools and technologies that support empathic relations. This workshop therefore aims to build an interdisciplinary community of researchers, designers and practitioners to share and discuss their work and the challenges they encountered when establishing empathic relationships within health or care contexts. We will work towards developing a richer conceptual and practical understanding of empathic engagement and design methods in this context to support and shape an agenda for future research.

Original language	English
Title of host publication	CHI EA 2014
Subtitle of host publication	One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems
Publisher	ACM
Pages	139-142
Number of pages	4
ISBN (Print)	9781450324748
DOIs	https://doi.org/10.1145/2559206.2559237
Publication status	Published - 26 Apr 2014
Event	SIGCHI Conference on Human Factors in Computing Systems - Metro Toronto Convention Centre, Toronto, Canada Duration: 26 Apr 2014 → 1 May 2014 http://chi2014.acm.org/

Conference

Conference	SIGCHI Conference on Human Factors in Computing Systems
Abbreviated title	CHI '14
Country/Territory	Canada
City	Toronto
Period	26/04/14 → 1/05/14
Internet address	http://chi2014.acm.org/

Keywords

Care
Dignity
Empathy
Ethics
Health
Vulnerability

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10.1145/2559206.2559237

Cite this

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title = "Enabling empathy in health and care: Design methods and challenges",

abstract = "The role of empathy has come to prominence in HCI as the community increasingly engages with issues in medical, health and emotionally charged contexts. In such settings empathizing with others is crucial in understanding the experience of living with specific conditions, or in being sensitive to the concerns and emotions of potentially vulnerable participants. Researchers in these areas become implicated in designing new tools and technologies that support empathic relations. This workshop therefore aims to build an interdisciplinary community of researchers, designers and practitioners to share and discuss their work and the challenges they encountered when establishing empathic relationships within health or care contexts. We will work towards developing a richer conceptual and practical understanding of empathic engagement and design methods in this context to support and shape an agenda for future research.",

keywords = "Care, Dignity, Empathy, Ethics, Health, Vulnerability",

author = "Anja Thieme and John Vines and Jayne Wallace and Rachel Clarke and Petr Slovak and John McCarthy and Michael Massimi and Parker, {Andrea Grimes}",

year = "2014",

month = apr,

day = "26",

doi = "10.1145/2559206.2559237",

language = "English",

isbn = "9781450324748",

pages = "139--142",

booktitle = "CHI EA 2014",

publisher = "ACM",

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note = "SIGCHI Conference on Human Factors in Computing Systems, CHI '14 ; Conference date: 26-04-2014 Through 01-05-2014",

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}

Thieme, A, Vines, J, Wallace, J, Clarke, R, Slovak, P, McCarthy, J, Massimi, M & Parker, AG 2014, Enabling empathy in health and care: Design methods and challenges. in CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems. ACM, pp. 139-142, SIGCHI Conference on Human Factors in Computing Systems, Toronto, Canada, 26/04/14. https://doi.org/10.1145/2559206.2559237

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T1 - Enabling empathy in health and care

T2 - SIGCHI Conference on Human Factors in Computing Systems

AU - Thieme, Anja

AU - Vines, John

AU - Wallace, Jayne

AU - Clarke, Rachel

AU - Slovak, Petr

AU - McCarthy, John

AU - Massimi, Michael

AU - Parker, Andrea Grimes

PY - 2014/4/26

Y1 - 2014/4/26

N2 - The role of empathy has come to prominence in HCI as the community increasingly engages with issues in medical, health and emotionally charged contexts. In such settings empathizing with others is crucial in understanding the experience of living with specific conditions, or in being sensitive to the concerns and emotions of potentially vulnerable participants. Researchers in these areas become implicated in designing new tools and technologies that support empathic relations. This workshop therefore aims to build an interdisciplinary community of researchers, designers and practitioners to share and discuss their work and the challenges they encountered when establishing empathic relationships within health or care contexts. We will work towards developing a richer conceptual and practical understanding of empathic engagement and design methods in this context to support and shape an agenda for future research.

AB - The role of empathy has come to prominence in HCI as the community increasingly engages with issues in medical, health and emotionally charged contexts. In such settings empathizing with others is crucial in understanding the experience of living with specific conditions, or in being sensitive to the concerns and emotions of potentially vulnerable participants. Researchers in these areas become implicated in designing new tools and technologies that support empathic relations. This workshop therefore aims to build an interdisciplinary community of researchers, designers and practitioners to share and discuss their work and the challenges they encountered when establishing empathic relationships within health or care contexts. We will work towards developing a richer conceptual and practical understanding of empathic engagement and design methods in this context to support and shape an agenda for future research.

KW - Care

KW - Dignity

KW - Empathy

KW - Ethics

KW - Health

KW - Vulnerability

U2 - 10.1145/2559206.2559237

DO - 10.1145/2559206.2559237

M3 - Conference contribution

AN - SCOPUS:84900530437

SN - 9781450324748

SP - 139

EP - 142

BT - CHI EA 2014

PB - ACM

Y2 - 26 April 2014 through 1 May 2014

ER -

Enabling empathy in health and care: Design methods and challenges

Abstract

Conference

Keywords

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