Enhancing user experience of enterprise systems for improved employee productivity: a first stage of case study

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Abstract

User experience has been regarded as the focus of technology design following the diffusion of information technology into the society level. There are many researches discussing user experience as a concept from the software testing and design perspective and seldom the specific dimensions of user experience are investigated. This research attempted to conduct a case study to explore the psychological dimensions of user experience from the interpersonal relationship theoretical perspective. Specifically, a case study on the usage of SAP ERP system has been conducted and 8 enterprise systems users have been interviewed to reflect on their interactions with the ERP system. The interpersonal relationship features is reported missing from the current enterprise systems design. Implications to both researchers and practitioners are provided.
Original languageEnglish
Title of host publicationHCI in Business: Second International Conference, HCIB 2015
EditorsFiona Fui-Hoon Nah, Chuan-Hoo Tan
Place of PublicationLondon
PublisherSpringer
Pages493-500
Number of pages783
Volume9191
ISBN (Print)9783319208947
DOIs
Publication statusPublished - 21 Jul 2015
EventSecond International Conference, HCIB 2015 - Los Angeles
Duration: 21 Jul 2015 → …

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
ISSN (Electronic)0302-9743

Conference

ConferenceSecond International Conference, HCIB 2015
Period21/07/15 → …

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