Enhancing Volunteer Engagement to Achieve Desirable Outcomes: What Can Non-profit Employers Do?

Kerstin Alfes, Amanda Shantz, Catherine Bailey*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

57 Citations (Scopus)


Engagement is a positive psychological state that is linked with a range of beneficial individual and organizational outcomes. However, the factors associated with volunteer engagement have rarely been examined. Data from 1064 volunteers of a wildlife charity in the United Kingdom revealed that both task- and emotion-oriented organizational support were positively related to volunteer engagement, and volunteer engagement was positively related to volunteer happiness and perceived social worth and negatively related to intent to leave the voluntary organization. Consistent with theory, engagement acted as a mediator between these factors. The implications for future research and the relevance of the findings for voluntary organizations are discussed.

Original languageEnglish
Pages (from-to)595-617
Number of pages23
Issue number2
Early online date2 Jun 2015
Publication statusPublished - 1 Apr 2016
Externally publishedYes

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