Everyday usage of home telecare services in England

Glenda Cook; Jeremy Ellman; Margaret Cook; Barbara Klein

Everyday usage of home telecare services in England

Glenda Cook, Jeremy Ellman, Margaret Cook, Barbara Klein

Research output: Contribution to conference › Paper › peer-review

2 Citations (Scopus)

Abstract

Deployment of telecare is being driven by policy in different European contexts, however little is known about the utilization of telecare following installation. This study provides an analysis of contact data within one telecare call centre in North East England. Characteristics of service users that influence use is presented. 50.6% of contact episodes were due to activation of devices and sensors; 17.7% to service users contacting the call centre for support, referral to other services; and 31.3% to managing the system.

Original language	English
Publication status	Published - 6 Jun 2013
Event	The 6th International Conference on Human System Interaction (HSI) - SOPOT, Poland Duration: 6 Jun 2013 → …

Conference

Conference	The 6th International Conference on Human System Interaction (HSI)
Period	6/06/13 → …

Access to Document

http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=6577884

Cite this

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title = "Everyday usage of home telecare services in England",

abstract = "Deployment of telecare is being driven by policy in different European contexts, however little is known about the utilization of telecare following installation. This study provides an analysis of contact data within one telecare call centre in North East England. Characteristics of service users that influence use is presented. 50.6% of contact episodes were due to activation of devices and sensors; 17.7% to service users contacting the call centre for support, referral to other services; and 31.3% to managing the system.",

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AB - Deployment of telecare is being driven by policy in different European contexts, however little is known about the utilization of telecare following installation. This study provides an analysis of contact data within one telecare call centre in North East England. Characteristics of service users that influence use is presented. 50.6% of contact episodes were due to activation of devices and sensors; 17.7% to service users contacting the call centre for support, referral to other services; and 31.3% to managing the system.

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