Abstract
Deployment of telecare is being driven by policy in different European contexts, however little is known about the utilization of telecare following installation. This study provides an analysis of contact data within one telecare call centre in North East England. Characteristics of service users that influence use is presented. 50.6% of contact episodes were due to activation of devices and sensors; 17.7% to service users contacting the call centre for support, referral to other services; and 31.3% to managing the system.
| Original language | English |
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| Title of host publication | 6th International Conference on Human System Interactions (HSI) |
| Editors | W. Paja, B. Wilamowski |
| Place of Publication | Piscataway, NJ |
| Publisher | IEEE |
| Pages | 586-593 |
| ISBN (Print) | 978-1-4673-5637-4 |
| Publication status | Published - 2013 |
| Event | 6th International Conference on Human System Interactions (HSI) - Gdansk, Poland Duration: 1 Jan 2013 → … |
Conference
| Conference | 6th International Conference on Human System Interactions (HSI) |
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| Period | 1/01/13 → … |