Everyday usage of home telecare services in England

Glenda Cook, Jeremy Ellman, Margaret Cook

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

2 Citations (Scopus)

Abstract

Deployment of telecare is being driven by policy in different European contexts, however little is known about the utilization of telecare following installation. This study provides an analysis of contact data within one telecare call centre in North East England. Characteristics of service users that influence use is presented. 50.6% of contact episodes were due to activation of devices and sensors; 17.7% to service users contacting the call centre for support, referral to other services; and 31.3% to managing the system.
Original languageEnglish
Title of host publication6th International Conference on Human System Interactions (HSI)
EditorsW. Paja, B. Wilamowski
Place of PublicationPiscataway, NJ
PublisherIEEE
Pages586-593
ISBN (Print)978-1-4673-5637-4
Publication statusPublished - 2013
Event6th International Conference on Human System Interactions (HSI) - Gdansk, Poland
Duration: 1 Jan 2013 → …

Conference

Conference6th International Conference on Human System Interactions (HSI)
Period1/01/13 → …

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