Evolving willingness and ability interfaces: An innovation led transformation journey

Research output: Contribution to journalArticlepeer-review


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  • Her Majesty's Revenue and Customs (HMRC)
  • City, University of London


Original languageEnglish
Pages (from-to)69-75
Number of pages7
JournalInternational Journal of Innovation Studies
Issue number3
Early online date2 Sep 2020
Publication statusPublished - Sep 2020
Publication type

Research output: Contribution to journalArticlepeer-review


This paper discusses evolving willingness and ability during transformation initiatives in public sector organisations, a novel perspective contributing to addressing the need for better assessment and improved practice in managing transformation journeys. Propositions are formed by synthesising research, providing brief scenarios, and then through a summary narrative of transformation at a public sector organisation labelled PSO. A variation in willingness and ability levels and a divergence in these two variables across stakeholders comes across as an undercurrent to negotiate when the transformation is en-route. How it manifests is captured in propositions, providing a view of key interactions and consequences.

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