Exploring Alternative Socio-Technical Systems for Careful Data Work in Recovery Contexts

Caroline Claisse*, Alison K. Osborne, Elizabeth Sillence, Angela Glascott, Alisdair S. Cameron, Abigail C. Durrant

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Non-profits such as voluntary and community-based (VC) organisations are facing increasing pressures to engage in data work to sustain themselves. They face challenges with practices, information systems and tools associated with capturing data for supporting service provision. Most recently, researchers working with VC organisations have turned to Feminist and Care discourses to envision alternatives to current socio-technical systems whereby their values and purposes do not match with those of non-profits, consequently pulling the latter away from their socially driven mission. We report on a longitudinal, collaborative study with a UK-based mental health peer support organisation that created innovative tools as a means of navigating current pressures to practice data work for the quantification of mental health service provision. We present findings from interviews conducted with our community partner and share how recovery work has informed careful data practices, offering recommendations for supporting data work in
mental health recovery.
Original languageEnglish
Title of host publicationCHI Conference on Human Factors in Computing Systems (CHI '25)
Place of PublicationNew York, United States
PublisherACM
Number of pages17
ISBN (Print)9798400713941
DOIs
Publication statusAccepted/In press - 16 Jan 2025
EventCHI '25: Conference on Human Factors in Computing Systems - Yokohama, Japan
Duration: 26 Apr 20251 May 2025
http://chi2025.acm.org/

Conference

ConferenceCHI '25: Conference on Human Factors in Computing Systems
Country/TerritoryJapan
CityYokohama
Period26/04/251/05/25
Internet address

Keywords

  • data
  • data work
  • voluntary organisation
  • mental health
  • community
  • care
  • HCI
  • recovery

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