Exploring Alternative Socio-Technical Systems for Careful Data Work in Recovery Contexts

Caroline Claisse; Alison K. Osborne; Elizabeth Sillence; Angela Glascott; Alisdair S. Cameron; Abigail C. Durrant

doi:10.1145/3706598.3713537

Exploring Alternative Socio-Technical Systems for Careful Data Work in Recovery Contexts

Caroline Claisse^*, Alison K. Osborne, Elizabeth Sillence, Angela Glascott, Alisdair S. Cameron, Abigail C. Durrant

^*Corresponding author for this work

Psychology Department

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Abstract

Non-profits such as voluntary and community-based (VC) organisations are facing increasing pressures to engage in data work to sustain themselves. They face challenges with practices, information systems and tools associated with capturing data for supporting service provision. Most recently, researchers working with VC organisations have turned to Feminist and Care discourses to envision alternatives to current socio-technical systems whereby their values and purposes do not match with those of non-profits, consequently pulling the latter away from their socially driven mission. We report on a longitudinal, collaborative study with a UK-based mental health peer support organisation that created innovative tools as a means of navigating current pressures to practice data work for the quantification of mental health service provision. We present findings from interviews conducted with our community partner and share how recovery work has informed careful data practices, offering recommendations for supporting data work in
mental health recovery.

Original language	English
Title of host publication	CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
Editors	Naomi Yamashita, Vanessa Evers, Koji Yatani, Xianghua Ding, Bongshin Lee, Marshini Chetty, Phoebe Toups-Dugas
Place of Publication	New York, United States
Publisher	ACM
Pages	1-17
Number of pages	17
ISBN (Print)	9798400713941
DOIs	https://doi.org/10.1145/3706598.3713537
Publication status	Published - 25 Apr 2025
Event	CHI '25: Conference on Human Factors in Computing Systems - Yokohama, Japan Duration: 26 Apr 2025 → 1 May 2025 http://chi2025.acm.org/

Conference

Conference	CHI '25: Conference on Human Factors in Computing Systems
Country/Territory	Japan
City	Yokohama
Period	26/04/25 → 1/05/25
Internet address	http://chi2025.acm.org/

Keywords

data
data work
voluntary organisation
mental health
community
care
HCI
recovery

Access to Document

10.1145/3706598.3713537Licence: CC BY

chi25-453Accepted author manuscript, 1.98 MBLicence: CC BY
3706598.3713537Final published version, 2.06 MBLicence: CC BY

Cite this

Claisse, C., Osborne, A. K., Sillence, E., Glascott, A., Cameron, A. S., & Durrant, A. C. (2025). Exploring Alternative Socio-Technical Systems for Careful Data Work in Recovery Contexts. In N. Yamashita, V. Evers, K. Yatani, X. Ding, B. Lee, M. Chetty, & P. Toups-Dugas (Eds.), CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems (pp. 1-17). Article 1187 ACM. https://doi.org/10.1145/3706598.3713537

Claisse, Caroline ; Osborne, Alison K. ; Sillence, Elizabeth et al. / Exploring Alternative Socio-Technical Systems for Careful Data Work in Recovery Contexts. CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. editor / Naomi Yamashita ; Vanessa Evers ; Koji Yatani ; Xianghua Ding ; Bongshin Lee ; Marshini Chetty ; Phoebe Toups-Dugas. New York, United States : ACM, 2025. pp. 1-17

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abstract = "Non-profits such as voluntary and community-based (VC) organisations are facing increasing pressures to engage in data work to sustain themselves. They face challenges with practices, information systems and tools associated with capturing data for supporting service provision. Most recently, researchers working with VC organisations have turned to Feminist and Care discourses to envision alternatives to current socio-technical systems whereby their values and purposes do not match with those of non-profits, consequently pulling the latter away from their socially driven mission. We report on a longitudinal, collaborative study with a UK-based mental health peer support organisation that created innovative tools as a means of navigating current pressures to practice data work for the quantification of mental health service provision. We present findings from interviews conducted with our community partner and share how recovery work has informed careful data practices, offering recommendations for supporting data work inmental health recovery.",

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booktitle = "CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems",

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Claisse, C, Osborne, AK, Sillence, E, Glascott, A, Cameron, AS & Durrant, AC 2025, Exploring Alternative Socio-Technical Systems for Careful Data Work in Recovery Contexts. in N Yamashita, V Evers, K Yatani, X Ding, B Lee, M Chetty & P Toups-Dugas (eds), CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems., 1187, ACM, New York, United States, pp. 1-17, CHI '25: Conference on Human Factors in Computing Systems, Yokohama, Japan, 26/04/25. https://doi.org/10.1145/3706598.3713537

Exploring Alternative Socio-Technical Systems for Careful Data Work in Recovery Contexts. / Claisse, Caroline; Osborne, Alison K.; Sillence, Elizabeth et al.
CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. ed. / Naomi Yamashita; Vanessa Evers; Koji Yatani; Xianghua Ding; Bongshin Lee; Marshini Chetty; Phoebe Toups-Dugas. New York, United States: ACM, 2025. p. 1-17 1187.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Cameron, Alisdair S.

AU - Durrant, Abigail C.

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AB - Non-profits such as voluntary and community-based (VC) organisations are facing increasing pressures to engage in data work to sustain themselves. They face challenges with practices, information systems and tools associated with capturing data for supporting service provision. Most recently, researchers working with VC organisations have turned to Feminist and Care discourses to envision alternatives to current socio-technical systems whereby their values and purposes do not match with those of non-profits, consequently pulling the latter away from their socially driven mission. We report on a longitudinal, collaborative study with a UK-based mental health peer support organisation that created innovative tools as a means of navigating current pressures to practice data work for the quantification of mental health service provision. We present findings from interviews conducted with our community partner and share how recovery work has informed careful data practices, offering recommendations for supporting data work inmental health recovery.

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A2 - Evers, Vanessa

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ER -

Claisse C, Osborne AK, Sillence E, Glascott A, Cameron AS, Durrant AC. Exploring Alternative Socio-Technical Systems for Careful Data Work in Recovery Contexts. In Yamashita N, Evers V, Yatani K, Ding X, Lee B, Chetty M, Toups-Dugas P, editors, CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. New York, United States: ACM. 2025. p. 1-17. 1187 doi: 10.1145/3706598.3713537

Exploring Alternative Socio-Technical Systems for Careful Data Work in Recovery Contexts

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