Exploring Query Patterns in Email Search

Morgan Harvey, David Elsweiler

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

12 Citations (Scopus)

Abstract

Despite Email being the most popular communication medium currently in use and that people have been shown to regularly re-use messages, very little is known about how people actually search within email clients. In this paper we present a detailed analysis of email search behaviour obtained from a study of 47 users. We uncover a number of behavioral patterns that contrast with those previously observed in web search. From our findings, we describe ways in which email search could be improved and conclude with a short discussion of possible future work.
Original languageEnglish
Title of host publicationAdvances in Information Retrieval
Place of PublicationLondon
PublisherSpringer
Pages25-36
ISBN (Print)978-3-642-28996-5
DOIs
Publication statusPublished - 2012
EventAdvances in Information Retrieval - 34th European Conference on {IR} Research, {ECIR} 2012, Barcelona, Spain, April 1-5, 2012. Proceedings -
Duration: 1 Jan 2012 → …

Publication series

NameLecture Notes in Computer Science
PublisherSpringer

Conference

ConferenceAdvances in Information Retrieval - 34th European Conference on {IR} Research, {ECIR} 2012, Barcelona, Spain, April 1-5, 2012. Proceedings
Period1/01/12 → …

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