Factors Affect Knowledge Sharing by Using Knowledge Management Systems to Support Decision Making Processes

Research output: Contribution to conferencePaperpeer-review


Original languageEnglish
Publication statusPublished - 14 Aug 2019
EventAmericas Conference on Information Systems 2019 - Cancun International Convention Center, Cancún, Mexico
Duration: 14 Aug 201918 Aug 2019


ConferenceAmericas Conference on Information Systems 2019
Abbreviated titleAMCIS 2019
Internet address
Publication type

Research output: Contribution to conferencePaperpeer-review


In the current fluid environment, the challenge for society and organizational decision makers is how to accumulate and share knowledge that stems from various sources, and maximize value generated from all available assets. For this purpose, this paper explores how knowledge sharing (KS) is mediated by technology, and more specifically, by Knowledge Management Systems (KMSs) to support decision making processes (DMP) in organizations. In this study, 42 semi-structured interviews were conducted and a set of strong overarching themes concerning the factors that affect KS in using KMSs to support the DMP in Multinational Corporations (MNCs) in a conceptual framework which comprises four core themes: Knowledge Management Systems, Knowledge Sharing Practice, Culture, and Decision-making Processes. This study proposes a conceptual framework that would help managers, employees and decision makers to identify ways of leveraging and sharing knowledge by using KMSs in MNCs.