Feeling connected: qualitative analysis of social and digital inclusion experienced by digital champion volunteers at Newcastle City Library

Biddy Casselden; Lisa Dawson

doi:10.1332/204080519X15644580994033

Feeling connected: qualitative analysis of social and digital inclusion experienced by digital champion volunteers at Newcastle City Library

Biddy Casselden, Lisa Dawson

School of Computer Science

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

84 Downloads (Pure)

Abstract

This practice paper reports on qualitative research examining ‘digital champion’ volunteers at Newcastle City Library, focusing on their motivations for volunteering and the feelings of social and digital belonging they experience. The research identified four categories of motivators that resulted in successful volunteering, relating to individual, people, employment and environmental factors. Suggestions for tackling challenges are identified, in addition to key recommendations for successful value-added volunteer use.

Original language	English
Pages (from-to)	371-385
Number of pages	15
Journal	Voluntary Sector Review
Volume	10
Issue number	3
Early online date	16 Sept 2019
DOIs	https://doi.org/10.1332/204080519X15644580994033
Publication status	Published - 1 Nov 2019

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure
SDG 10 Reduced Inequalities

Keywords

Digital inclusion
Public libraries
Social inclusion
Volunteer management

Access to Document

10.1332/204080519X15644580994033

Casselden, Dawson - Feeling connected PREPRINTSubmitted manuscript, 228 KB
Casselden, Dawson - Feeling connected AAMAccepted author manuscript, 223 KB

Cite this

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AB - This practice paper reports on qualitative research examining ‘digital champion’ volunteers at Newcastle City Library, focusing on their motivations for volunteering and the feelings of social and digital belonging they experience. The research identified four categories of motivators that resulted in successful volunteering, relating to individual, people, employment and environmental factors. Suggestions for tackling challenges are identified, in addition to key recommendations for successful value-added volunteer use.

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Feeling connected: qualitative analysis of social and digital inclusion experienced by digital champion volunteers at Newcastle City Library

Abstract

UN SDGs

Keywords

Access to Document

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