From quality in use to value in the world

Gilbert Cockton

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    52 Citations (Scopus)


    This paper argues that a focus on quality in use limits the potential of HCI. It summarizes how novel approaches such as Grounded Design can let us go beyond usability to reveal the fit between designs and expected contexts of use. This however is still not enough. It cannot resolve dilemmas about what is and is not a usability problem, or when fit is or is not essential. Such dilemmas can only be resolved by an understanding of the value that artifacts aim to deliver in the world. HCI must move beyond contextual description to prescriptive approaches to value in the world.
    Original languageEnglish
    Title of host publicationExtended abstracts of the 2004 conference on Human factors and computing systems - CHI '04
    Place of PublicationNew York
    ISBN (Print)1-58113-703-6
    Publication statusPublished - 24 Apr 2004
    EventConference on Human Factors in Computing Systems (CHI '04 ) - Vienna
    Duration: 24 Apr 2004 → …


    ConferenceConference on Human Factors in Computing Systems (CHI '04 )
    Period24/04/04 → …


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