Futures for hospitality work and call to action

Irma Booyens; Tone Therese Linge; Olga Gjerald; Richard Robinson

doi:10.2307/jj.28799946.17

Futures for hospitality work and call to action

Irma Booyens, Tone Therese Linge, Olga Gjerald, Richard Robinson

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

In this chapter, we consider possible hospitality work futures. We reviewed literature, research, and industry and media reports on working conditions and global issues impacting the world of work to consider what this means for the hospitality workforce. We identified four themes vis-a-vis future conceptualisations of work; demographical change and diversity; the impact of digitalisation, robotisation and AI; and (social) sustainability concerns. Hence, we delineate 12 future scenarios for hospitality work and model these into three future horizons: hopeful, nebulous and bleak. We also offer a call to action for advancing fair hospitality work and provide recommendations for future research.

Original language	English
Title of host publication	Unpacking Hospitality Work Realities
Subtitle of host publication	Insights and Advocacy from the Global Hospitality Research Alliance
Editors	Deirdre Curran, Anastasios Hadjisolomou
Place of Publication	Oxford, United Kingdom
Publisher	Goodfellow Publishers Ltd
Chapter	13
Pages	201-221
Number of pages	21
Edition	1st
ISBN (Electronic)	9781917433211, 9781917433020
ISBN (Print)	9781917433204
DOIs	https://doi.org/10.2307/jj.28799946.17
Publication status	Published - 28 May 2025

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Cite this

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Futures for hospitality work and call to action. / Booyens, Irma; Linge, Tone Therese; Gjerald, Olga et al.
Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance. ed. / Deirdre Curran; Anastasios Hadjisolomou. 1st. ed. Oxford, United Kingdom: Goodfellow Publishers Ltd, 2025. p. 201-221.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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Futures for hospitality work and call to action

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