Getting smartphones to talkback: Understanding the smartphone adoption process of blind users

André Rodrigues, Kyle Montague, Hugo Nicolau, Tiago Guerreiro

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

44 Citations (Scopus)

Abstract

The advent of system-wide accessibility services on mainstream touch-based smartphones has been a major point of inclusion for blind and visually impaired people. Ever since, researchers aimed to improve the accessibility of specific tasks, such text-entry and gestural interaction. However, little work aimed to understand and improve the overall accessibility of these devices in real world settings. In this paper, we present an eight-week long study with five novice blind participants where we seek to understand major concerns, expectations, challenges, barriers, and experiences with smartphones. The study included pre-adoption and weekly interviews, weekly controlled task assessments, and in-the wild system-wide usage. Our results show that mastering these devices is an arduous and long task, confirming the users' initial concerns. We report on accessibility barriers experienced throughout the study, which could not be encountered in task-based laboratorial settings. Finally, we discuss how smartphones are being integrated in everyday activities and highlight the need for better adoption support tools.

Original languageEnglish
Title of host publicationASSETS 2015 - Proceedings of the 17th International ACM SIGACCESS Conference on Computers and Accessibility
PublisherAssociation for Computing Machinery, Inc
Pages23-32
Number of pages10
ISBN (Electronic)9781450334006
DOIs
Publication statusPublished - 26 Oct 2015
Externally publishedYes
Event17th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2015 - Lisbon, Portugal
Duration: 26 Oct 201528 Oct 2015

Publication series

NameASSETS 2015 - Proceedings of the 17th International ACM SIGACCESS Conference on Computers and Accessibility

Conference

Conference17th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2015
CountryPortugal
CityLisbon
Period26/10/1528/10/15

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