TY - JOUR
T1 - How do empowered employees engage in voice behaviors? A moderated mediation model based on work-related flow and supervisors’ emotional expression spin
AU - Park, In-Jo
AU - Doan, Tin
AU - Zhu, Dan
AU - Kim, Peter Beomcheol
PY - 2021/5/1
Y1 - 2021/5/1
N2 - The study examines the impact of empowerment on promotive and prohibitive voice behaviors in a moderated mediation model, suggesting work-related flow as a mediator and supervisors’ emotional expression spin as a moderator for hospitality employees based on affective event theory. The proposed model was tested using longitudinal matched data collected from 142 restaurant employees and their supervisors across multiple time stages in China. Analysis found that work-related flow mediated the relationships between empowerment and employee promotive and prohibitive voice behaviors, and supervisor emotional expression spin moderated these mediation links. The theoretical and practical implications of these findings for hospitality researchers and industry practitioners are discussed.
AB - The study examines the impact of empowerment on promotive and prohibitive voice behaviors in a moderated mediation model, suggesting work-related flow as a mediator and supervisors’ emotional expression spin as a moderator for hospitality employees based on affective event theory. The proposed model was tested using longitudinal matched data collected from 142 restaurant employees and their supervisors across multiple time stages in China. Analysis found that work-related flow mediated the relationships between empowerment and employee promotive and prohibitive voice behaviors, and supervisor emotional expression spin moderated these mediation links. The theoretical and practical implications of these findings for hospitality researchers and industry practitioners are discussed.
KW - Supervisor empowerment
KW - Work-related flow
KW - Supervisors’ emotional expression spin
KW - Promotive voice behavior
KW - Prohibitive voice behavior
U2 - 10.1016/j.ijhm.2021.102878
DO - 10.1016/j.ijhm.2021.102878
M3 - Article
VL - 95
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
SN - 0278-4319
M1 - 102878
ER -