Abstract
The study examines the impact of empowerment on promotive and prohibitive voice behaviors in a moderated mediation model, suggesting work-related flow as a mediator and supervisors’ emotional expression spin as a moderator for hospitality employees based on affective event theory. The proposed model was tested using longitudinal matched data collected from 142 restaurant employees and their supervisors across multiple time stages in China. Analysis found that work-related flow mediated the relationships between empowerment and employee promotive and prohibitive voice behaviors, and supervisor emotional expression spin moderated these mediation links. The theoretical and practical implications of these findings for hospitality researchers and industry practitioners are discussed.
Original language | English |
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Article number | 102878 |
Number of pages | 10 |
Journal | International Journal of Hospitality Management |
Volume | 95 |
Early online date | 24 Feb 2021 |
DOIs | |
Publication status | Published - 1 May 2021 |
Externally published | Yes |
Keywords
- Supervisor empowerment
- Work-related flow
- Supervisors’ emotional expression spin
- Promotive voice behavior
- Prohibitive voice behavior