How knowledge sharing and business process contribute to organizational performance: Using the fsQCA approach

Research output: Contribution to journalArticle



Original languageEnglish
Pages (from-to)5222-5227
JournalJournal of Business Research
Issue number11
Early online date13 May 2016
Publication statusPublished - Nov 2016
Publication type

Research output: Contribution to journalArticle


The purpose of this research is to carry out a comparative analysis of organizational factors that facilitate knowledge sharing and business process, ultimately contributing to the improvement of organizational performance. The literature considers knowledge sharing a key factor for driving innovation as well as the organization's business performance, as both explicit and tacit knowledge sharing promotes a novel robust approach for business-knowledge process. This research explores the application of fuzzy-set qualitative comparative analysis as a set-theoretic comparative analysis approach to investigate the relationships between knowledge sharing, business process, and organizational performance through the identification of key organizational operation factors. Based on empirical data collected from 28 cases, the analysis results demonstrate the important role of organizational operation factors in knowledge sharing and business-knowledge process, which directly contribute to the improvement of organizational performance.