How to drive a London bus: Measuring performance in a mobile and remote workplace

Gary Pritchard, Pamela Briggs, John Vines, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

19 Citations (Scopus)
85 Downloads (Pure)


This paper examines how London bus drivers have responded to performance monitoring via a telematics device called Drivewell. This device calculates a score based on various recordable driving-related events like abrupt braking or irregular turning actions. Our qualitative methodology incorporated semi-structured interviews and ethnographic fieldwork, in order to explore drivers' attitudes towards the system and its effect on driving behaviour and working conditions. Our findings illustrate how bus operators simultaneously accommodate and resist the demands Drivewell places upon them. Our work also demonstrates how this digital intervention acts in conjunction with other driver-related technologies, creating a unique digital ecosystem on the modern London bus. Our research contributes to HCI understandings of digital surveillance and performance monitoring in the modern workplace.
Original languageEnglish
Title of host publicationProceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems - CHI '15
Place of PublicationNew York
ISBN (Electronic)978-1-4503-3145-6
ISBN (Print)9781450331456
Publication statusPublished - 18 Apr 2015
EventCHI 2015 - Seoul
Duration: 18 Apr 2015 → …


ConferenceCHI 2015
Period18/04/15 → …


Dive into the research topics of 'How to drive a London bus: Measuring performance in a mobile and remote workplace'. Together they form a unique fingerprint.

Cite this