HR self-service systems: labour saving or labour shifting?

Dimitra Skoumpopoulou, Clive Trusson, Nina Jorden

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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Abstract

Over the last decade self-service portals into Human Resources (HR) systems have become ubiquitous across organisations with significantly-sized workforces. These enable employees to perform administrative tasks that traditionally were the responsibility of workers situated in the personnel or HR function of an organisation. The lack of research into the impact of recent innovations in web-enabled HR system upon workforces has been noted in the HR literature. As such, there is a gap in this literature pertaining to the worker experience of using self-service portals, and critically-minded evaluations of the impact of self-service HR on organisational cultures and structures. Our research will look into this gap by interviewing various stakeholders in two higher education institutions.
Original languageEnglish
Title of host publicationProceedings of the 24th UK Academy for Information Systems (UKAIS) International Conference
PublisherUK Academy for Information Systems
Pages459-465
ISBN (Print)978-0-9560272-3-8
Publication statusPublished - Apr 2019
Event24th UK Academy for Information Systems International Conference - St Catherine's College, University of Oxford, Oxford, United Kingdom
Duration: 9 Apr 201910 Apr 2019
https://www.ukais.org/UKAIS2019

Conference

Conference24th UK Academy for Information Systems International Conference
Abbreviated titleUKAIS 2019
CountryUnited Kingdom
CityOxford
Period9/04/1910/04/19
Internet address

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