Human Resource Management Reconfiguration Post-COVID Crisis

The COVID-19 pandemic has created a challenging and complex environment for human resource (HR) practitioners and practising managers who are now seeking ingenious solutions to ensure that employees cope during the crisis and in the “new normal” to ensure continuity. Building on ongoing efforts to reconfigure HR in preparation for the “new normal” where employees are expected to work-from-home (WFH) and work-from-work (WFW), we draw on dynamic capability theory (DCT) to explain the adverse implications of COVID-19 pandemic on operations, business models and the management of people virtually while working-from-home (WFH). Invoking DCT, we offer insight on how to reconfigure HR practices such as hiring, technology training, well-being management, employment relationship and performance management to help organisations and their people cope with this extraordinary crisis while managing virtually and in preparation for the “new normal.”