Abstract
Older adults are increasingly vulnerable to cybersecurity attacks and scams. Yet we know relatively little about their understanding of cybersecurity, their information-seeking behaviours, and their trusted sources of information and advice in this domain. We conducted 22 semi-structured interviews with community-dwelling older adults in order to explore their cybersecurity information seeking behaviours. Following a thematic analysis of these interviews, we developed a cybersecurity information access framework that highlights shortcomings in older adults’ choice of information resources. Specifically, we find that older users prioritise social resources based on availability, rather than cybersecurity expertise, and that they avoid using the Internet for cybersecurity information searches despite using it for other domains. Finally, we discuss the design of cybersecurity information dissemination strategies for older users, incorporating favoured sources such as TV adverts and radio programming.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems |
| Place of Publication | New York |
| Publisher | ACM |
| Pages | 1-11 |
| Number of pages | 11 |
| ISBN (Print) | 978-1-4503-5970-2 |
| DOIs | |
| Publication status | Published - 2 May 2019 |
| Event | ACM CHI Conference on Human Factors in Computing Systems 2019: CHI’19 Workshop: HCI in China: Research Agenda, Education Curriculum, Industry Partnership, and Communities Building - Scottish Event Campus, Glasgow, United Kingdom Duration: 4 May 2019 → 9 May 2019 https://chi2019.acm.org/ http://chi2019.acm.org |
Conference
| Conference | ACM CHI Conference on Human Factors in Computing Systems 2019 |
|---|---|
| Abbreviated title | CHI 2019 |
| Country/Territory | United Kingdom |
| City | Glasgow |
| Period | 4/05/19 → 9/05/19 |
| Internet address |
Keywords
- Cybersecurity
- Digital literacy
- Information seeking
- Older adults
- Social aspects of security