“If It’s Important It Will Be A Headline”: Cybersecurity Information Seeking in Older Adults

Research output: Contribution to conferencePaper

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“If It’s Important It Will Be A Headline”: Cybersecurity Information Seeking in Older Adults. / Nicholson, James; Coventry, Lynne; Briggs, Pamela.

2019. Paper presented at ACM CHI Conference on Human Factors in Computing Systems 2019, Glasgow, United Kingdom.

Research output: Contribution to conferencePaper

Harvard

Nicholson, J, Coventry, L & Briggs, P 2019, '“If It’s Important It Will Be A Headline”: Cybersecurity Information Seeking in Older Adults', Paper presented at ACM CHI Conference on Human Factors in Computing Systems 2019, Glasgow, United Kingdom, 4/05/19 - 9/05/19. https://doi.org/10.1145/3290605.3300579

APA

Vancouver

Nicholson J, Coventry L, Briggs P. “If It’s Important It Will Be A Headline”: Cybersecurity Information Seeking in Older Adults. 2019. Paper presented at ACM CHI Conference on Human Factors in Computing Systems 2019, Glasgow, United Kingdom. https://doi.org/10.1145/3290605.3300579

Author

Nicholson, James ; Coventry, Lynne ; Briggs, Pamela. / “If It’s Important It Will Be A Headline”: Cybersecurity Information Seeking in Older Adults. Paper presented at ACM CHI Conference on Human Factors in Computing Systems 2019, Glasgow, United Kingdom.

Bibtex - Download

@conference{8f41f81700cf4f7c88ddb4146846f5ff,
title = "“If It{\textquoteright}s Important It Will Be A Headline”: Cybersecurity Information Seeking in Older Adults",
abstract = "Older adults are increasingly vulnerable to cybersecurity attacks and scams. Yet we know relatively little about their understanding of cybersecurity, their information-seeking behaviours, and their trusted sources of information and advice in this domain. We conducted 22 semi-structured interviews with community-dwelling older adults in order to explore their cybersecurity information seeking behaviours. Following a thematic analysis of these interviews, we developed a cybersecurity information access framework that highlights shortcomings in older adults{\textquoteright} choice of information resources. Specifically, we find that older users prioritise social resources based on availability, rather than cybersecurity expertise, and that they avoid using the Internet for cybersecurity information searches despite using it for other domains. Finally, we discuss the design of cybersecurity information dissemination strategies for older users, incorporating favoured sources such as TV adverts and radio programming.",
keywords = "cybersecurity, phishing, Older adults, digital literacy, information seeking",
author = "James Nicholson and Lynne Coventry and Pamela Briggs",
year = "2019",
month = may,
doi = "10.1145/3290605.3300579",
language = "English",
note = "ACM CHI Conference on Human Factors in Computing Systems 2019 : CHI{\textquoteright}19 Workshop: HCI in China: Research Agenda, Education Curriculum, Industry Partnership, and Communities Building, CHI 2019 ; Conference date: 04-05-2019 Through 09-05-2019",
url = "https://chi2019.acm.org/, http://chi2019.acm.org",

}

RIS (suitable for import to EndNote) - Download

TY - CONF

T1 - “If It’s Important It Will Be A Headline”: Cybersecurity Information Seeking in Older Adults

AU - Nicholson, James

AU - Coventry, Lynne

AU - Briggs, Pamela

PY - 2019/5

Y1 - 2019/5

N2 - Older adults are increasingly vulnerable to cybersecurity attacks and scams. Yet we know relatively little about their understanding of cybersecurity, their information-seeking behaviours, and their trusted sources of information and advice in this domain. We conducted 22 semi-structured interviews with community-dwelling older adults in order to explore their cybersecurity information seeking behaviours. Following a thematic analysis of these interviews, we developed a cybersecurity information access framework that highlights shortcomings in older adults’ choice of information resources. Specifically, we find that older users prioritise social resources based on availability, rather than cybersecurity expertise, and that they avoid using the Internet for cybersecurity information searches despite using it for other domains. Finally, we discuss the design of cybersecurity information dissemination strategies for older users, incorporating favoured sources such as TV adverts and radio programming.

AB - Older adults are increasingly vulnerable to cybersecurity attacks and scams. Yet we know relatively little about their understanding of cybersecurity, their information-seeking behaviours, and their trusted sources of information and advice in this domain. We conducted 22 semi-structured interviews with community-dwelling older adults in order to explore their cybersecurity information seeking behaviours. Following a thematic analysis of these interviews, we developed a cybersecurity information access framework that highlights shortcomings in older adults’ choice of information resources. Specifically, we find that older users prioritise social resources based on availability, rather than cybersecurity expertise, and that they avoid using the Internet for cybersecurity information searches despite using it for other domains. Finally, we discuss the design of cybersecurity information dissemination strategies for older users, incorporating favoured sources such as TV adverts and radio programming.

KW - cybersecurity

KW - phishing

KW - Older adults

KW - digital literacy

KW - information seeking

U2 - 10.1145/3290605.3300579

DO - 10.1145/3290605.3300579

M3 - Paper

T2 - ACM CHI Conference on Human Factors in Computing Systems 2019

Y2 - 4 May 2019 through 9 May 2019

ER -