Impact of perceived importance of cultural readiness factors on perceived importance of Lean Six Sigma success factors for manufacturers

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Abstract

Purpose – This study aims at investigating the impact of the perceived importance of critical CRFs is on perceived importance of LSS technical CSFs in UK manufacturing sector.
Design/methodology/approach – A survey questionnaire through a multiple embedded case study was conducted. The study involves surveying people in the manufacturing firms followed by non-parametric Kruskal-Wallis test to study the relationships. Finding – It was found that the people’s perception towards impact of CRFs on technical CSFs of LSS projects is different depending upon each CRF, demographic factors and technical CSFs. This means that particular CRFs need to be prioritised to address LSS technical CSFs. Practical implications – Our study is crucial for managers financially to be ready to invest on a successful LSS project and it helps them to diagnose the cultural causes of failure in a more timely way and effectively. Research implications - Our study fills the research gap in investigating the perception of people towards inter-relationship of cultural or soft CSFs of LSS and technical or hard CSFs of LSS in manufacturing firms. Nevertheless, we suggest further multi case study analysis covering different manufacturing fields as future studies. Originality/value - This is a preliminary study focusing on analysing inter relationship between perceived importance of soft readiness factors and perceived importance of implementing success factors as a missing jigsaw in the current literature.
Original languageEnglish
JournalInternational Journal of Quality and Reliability Management
Publication statusAccepted/In press - 11 Nov 2021

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