Implementing service excellence in higher education

Social Sciences

• Service Industries 100%
• Higher Education 40%
• Perception 20%
• Research 20%
• Innovation 20%
• Experience 20%
• Customer 20%
• Higher Education Institution 20%
• Identity 10%
• Analysis 10%
• Paper 10%
• Purpose 10%
• Strategy 10%
• National Cultures 10%
• Theory 10%
• Organizations 10%
• Semi-Structured Interview 10%
• Performance 10%
• Loyalty 10%
• Opinion 10%
• Satisfaction 10%
• Validity 10%

Computer Science

• Service 100%
• Higher Education 50%
• Internal Customer 20%
• Semistructured Interview 10%
• Links 10%
• Qualitative Data 10%
• Education Institution 10%
• Innovation Performance 10%
• Phenomenological Approach 10%
• External Customer 10%
• Competitive Strategy 10%
• Customer Satisfaction 10%

Economics, Econometrics and Finance

• Customers 20%
• Specific Industry 20%
• Workforce 20%
• Competitive Advantage 20%