Implementing service excellence to become a winning organisation

Hina Khan, Katie Hedley

Research output: Contribution to conferencePaperpeer-review

Original languageEnglish
Publication statusPublished - Jul 2009
EventAcademy of Marketing Science 14th Biennial World Marketing Congress - Oslo, Norway
Duration: 1 Jul 2009 → …

Conference

ConferenceAcademy of Marketing Science 14th Biennial World Marketing Congress
Period1/07/09 → …

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