Implementing service excellence to become a winning organisation

Hina Khan, Katie Hedley

    Research output: Contribution to conferencePaperpeer-review

    Original languageEnglish
    Publication statusPublished - Jul 2009
    EventAcademy of Marketing Science 14th Biennial World Marketing Congress - Oslo, Norway
    Duration: 1 Jul 2009 → …

    Conference

    ConferenceAcademy of Marketing Science 14th Biennial World Marketing Congress
    Period1/07/09 → …

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