Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics

Reem Talhouk; Tom Bartindale; Kyle Montague; Sandra Mesmar; Chaza Akik; Ali Ghassani; Martine Njiem; Hala Ghattas; Patrick Olivier; Madeline Balaam

doi:10.1145/3083671.3083690

Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics

Reem Talhouk, Tom Bartindale, Kyle Montague, Sandra Mesmar, Chaza Akik, Ali Ghassani, Martine Njiem, Hala Ghattas, Patrick Olivier, Madeline Balaam

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

49 Citations (Scopus)

28 Downloads (Pure)

Abstract

With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peer-led healthcare. We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.

Original language	English
Title of host publication	C & T 2017
Subtitle of host publication	Proceedings of the 8th International Conference on Communities and Technologies
Place of Publication	New York
Publisher	ACM
Pages	1-10
Number of pages	10
ISBN (Electronic)	9781450348546
DOIs	https://doi.org/10.1145/3083671.3083690
Publication status	Published - 26 Jun 2017
Externally published	Yes
Event	C&T 2017 : Technology for the common good - Université de Technologie de Troyes, Troyes, France Duration: 26 Jun 2017 → 30 Jun 2017 https://2017.comtech.community/

Conference

Conference	C&T 2017
Country/Territory	France
City	Troyes
Period	26/06/17 → 30/06/17
Internet address	https://2017.comtech.community/

Keywords

Refugees
Syrian Refugees
Lebanon
IVR
Technology
Community Radio Shows
Agency
Health Education

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1145/3083671.3083690Licence: CC BY-SA

Implications of Synchronous IVR Radio on Syrian Refugee Health and Community DynamicsFinal published version, 327 KBLicence: CC BY-SA

Cite this

Talhouk, R., Bartindale, T., Montague, K., Mesmar, S., Akik, C., Ghassani, A., Njiem, M., Ghattas, H., Olivier, P., & Balaam, M. (2017). Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics. In C & T 2017: Proceedings of the 8th International Conference on Communities and Technologies (pp. 1-10). ACM. https://doi.org/10.1145/3083671.3083690

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title = "Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics",

abstract = "With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peer-led healthcare. We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.",

keywords = "Refugees, Syrian Refugees, Lebanon, IVR, Technology, Community Radio Shows, Agency, Health Education",

author = "Reem Talhouk and Tom Bartindale and Kyle Montague and Sandra Mesmar and Chaza Akik and Ali Ghassani and Martine Njiem and Hala Ghattas and Patrick Olivier and Madeline Balaam",

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month = jun,

day = "26",

doi = "10.1145/3083671.3083690",

language = "English",

pages = "1--10",

booktitle = "C & T 2017",

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Talhouk, R, Bartindale, T, Montague, K, Mesmar, S, Akik, C, Ghassani, A, Njiem, M, Ghattas, H, Olivier, P & Balaam, M 2017, Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics. in C & T 2017: Proceedings of the 8th International Conference on Communities and Technologies. ACM, New York, pp. 1-10, C&T 2017 , Troyes, France, 26/06/17. https://doi.org/10.1145/3083671.3083690

Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics. / Talhouk, Reem; Bartindale, Tom; Montague, Kyle et al.
C & T 2017: Proceedings of the 8th International Conference on Communities and Technologies. New York: ACM, 2017. p. 1-10.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Bartindale, Tom

AU - Montague, Kyle

AU - Mesmar, Sandra

AU - Akik, Chaza

AU - Ghassani, Ali

AU - Njiem, Martine

AU - Ghattas, Hala

AU - Olivier, Patrick

AU - Balaam, Madeline

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AB - With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peer-led healthcare. We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.

KW - Refugees

KW - Syrian Refugees

KW - Lebanon

KW - IVR

KW - Technology

KW - Community Radio Shows

KW - Agency

KW - Health Education

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ER -

Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics

Abstract

Conference

Keywords

UN SDGs

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