Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics

Reem Talhouk, Tom Bartindale, Kyle Montague, Sandra Mesmar, Chaza Akik, Ali Ghassani, Martine Njiem, Hala Ghattas, Patrick Olivier, Madeline Balaam

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

47 Citations (Scopus)
16 Downloads (Pure)


With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peer-led healthcare. We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.
Original languageEnglish
Title of host publicationC & T 2017
Subtitle of host publicationProceedings of the 8th International Conference on Communities and Technologies
Place of PublicationNew York
Number of pages10
ISBN (Electronic)9781450348546
Publication statusPublished - 26 Jun 2017
Externally publishedYes
EventC&T 2017 : Technology for the common good - Université de Technologie de Troyes, Troyes, France
Duration: 26 Jun 201730 Jun 2017


ConferenceC&T 2017
Internet address


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