Information systems and technology service introduction success criteria

Good project management practice has been a major research theme over the last few decades with its practical impact on successful implementation of organisational strategy, becoming more paramount as business objectives become more closely linked to the lowering of prices and improvement in quality of service. It is expected that such strategy is delivered by information systems and technology. Unfortunately the need to develop and deliver innovative Information Systems and Technology projects is constrained by the belief that such projects are always going on for longer than expected. In addition, they fail to meet user requirements or a return on investment. Against this background, there have been repeated reports of very high failure rates of such projects, which indicate that businesses need to be concerned. The approach taken to examine IS&T failure at this stage of the development of this theme is non empirical. It also avoids the traditional approach of examining the entire project lifecycle. Instead, it concentrates on examining success criteria of the project from the service introduction stage.