Information technology adoption in small businesses: confirmation of a proposed framework

Thuyuyen Nguyen, Michael Newby, Michael Macaulay

Research output: Contribution to journalArticlepeer-review

94 Citations (Scopus)

Abstract

This paper investigates which drivers affect information technology (IT) adoption and which factors relate to a successful IT implementation in small businesses, where the adoption rate is traditionally low and the failure rate is high. The findings from this study suggest that customers are the main driving force of IT adoption. When it comes to IT implementation, our results suggest that managers/owner–managers must engage with five factors: organization, internal IT resources, external IT consultants, supplier relations, and customer relations. These findings give further insight into IT adoption in small businesses and highlight the importance of customer relations in the adoption process.
Original languageEnglish
Pages (from-to)207-227
JournalJournal of Small Business Management
Volume53
Issue number1
DOIs
Publication statusPublished - 1 Jan 2015

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