Latin-American countries are characterised by societal problems like violence, crime, corruption, the informality that influence any entrepreneurial activity developed by individuals/organisations. Social innovations literature confront “wicked problems” with strong interdependencies among different systems/actors. Yet, little is known about how firms use innovation to hedge against economic, political or societal uncertainties (i.e., violence, social movements, democratisation, pandemic). By translating social innovation and institutional theory approaches, this study analyses the influence of formal institutions (government programs and actions) and informal institutions (corruption, extortion and informal trade) on the development/implementation of enterprises’ technological initiatives for protecting/preventing of victimisation. By using data from 5525 establishments interviewed in the 2012/2014 National Victimisation Survey of the Mexican National Institute of Statistics and Geography (INEGI), our findings shows that formal conditions (government programs) and informal conditions (corruption, extortion and informal trade) are associated with an increment in the number of enterprises’ social innovations. Our findings also contribute to the debate about institutional conditions, social innovations, and the role of ecosystems’ actors in developing economies. A provoking discussion and implications for researchers, managers and policymakers emerge from this study.