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Internal marketing: service quality in leisure services
Hua Yang, Nigel Coates
Research output
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Contribution to journal
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Article
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peer-review
26
Citations (Scopus)
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Social Sciences
Case Studies
16%
Chinese
50%
Clubs
33%
Communication
16%
Contact
33%
Critical Incident
16%
Customer
50%
Design Methodology
16%
Empathy
33%
Employees
50%
Fairness
16%
Flexibility
16%
Golf
50%
Influence
16%
Internal Marketing
16%
Interviews
16%
Leisure
16%
Management Team
16%
Managers
83%
Methodology
33%
Perspective
16%
Purpose
16%
Quality
33%
Quality of Service
33%
Reliability
16%
Research
33%
Satisfaction
66%
Service Industries
100%
Specific Industry
16%
Training
16%
Psychology
Case Study
16%
Communication
16%
Interviews
16%
Narrative Analysis
33%
Qualitative
16%
Reliability
16%
Research
33%