TY - JOUR
T1 - Investigating the effect of social media application on firm capabilities and performance: The perspective of dynamic capability view
AU - Ye, Yu
AU - Yu, Qionglei
AU - Zheng, Yongjun
AU - Zheng, Yi
N1 - Funding information:
This work was supported by Major Projects of the Key Research Bases in Humanities and Social Sciences Fund of Ministry of Education of China [project numbers:18JJD790014] and the National Natural Science Foundation of China [project numbers: 72004217].
PY - 2022/2/1
Y1 - 2022/2/1
N2 - This study adopts the dynamic capability view in investigating the relationship between social media applications, firm capabilities, and performance. It highlights the dynamic and ever-changing environment, and firms with limited resources. It argues that social media is a strategic resource, and agility and adaptability are critical in measuring firms’ dynamic capabilities. The study further evaluates the mediating role of time-based performance on the relationship between these capabilities and firm performance. Drawing upon a sample of 249 firms, the findings validate the positive impact of social media on both capabilities and confirm the mediating effect of time-based performance on the relationship between agility, adaptability, and firm performance. Finally, the study provides some recommendations for senior management teams regarding social media application as a resource that can strengthen firms’ agility and adaptability, while time-based performance is seen to require special attention where the external business environment is volatile.
AB - This study adopts the dynamic capability view in investigating the relationship between social media applications, firm capabilities, and performance. It highlights the dynamic and ever-changing environment, and firms with limited resources. It argues that social media is a strategic resource, and agility and adaptability are critical in measuring firms’ dynamic capabilities. The study further evaluates the mediating role of time-based performance on the relationship between these capabilities and firm performance. Drawing upon a sample of 249 firms, the findings validate the positive impact of social media on both capabilities and confirm the mediating effect of time-based performance on the relationship between agility, adaptability, and firm performance. Finally, the study provides some recommendations for senior management teams regarding social media application as a resource that can strengthen firms’ agility and adaptability, while time-based performance is seen to require special attention where the external business environment is volatile.
KW - Adaptability
KW - Agility
KW - Dynamic Capability
KW - firm performance
KW - Social Media Application
KW - Time-based Performance
KW - Firm Performance
UR - http://www.scopus.com/inward/record.url?scp=85116926147&partnerID=8YFLogxK
U2 - 10.1016/j.jbusres.2021.10.008
DO - 10.1016/j.jbusres.2021.10.008
M3 - Article
VL - 139
SP - 510
EP - 519
JO - Journal of Business Research
JF - Journal of Business Research
SN - 0148-2963
ER -