Is the GaaP wider than we think? Applying a sociotechnical lens to Government-As-A-Platform

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

DOI

Details

Original languageEnglish
Title of host publicationProceedings of the 13th International Conference on Theory and Practice of Electronic Governance
EditorsYannis Charalabidis, Maria Alexandra Cunha, Demetrios Sarantis
Place of PublicationNew York
PublisherACM
Pages514-517
Number of pages4
ISBN (Electronic)9781450376747
DOIs
Publication statusPublished - 23 Sep 2020
Event13th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2020 - Virtual, Online, Greece
Duration: 23 Sep 202025 Sep 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference13th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2020
CountryGreece
CityVirtual, Online
Period23/09/2025/09/20
Publication type

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Applying a sociotechnical lens to the Government-As-A-Platform initiative, we suggest that the implementation of it is far from beneficial to the End User-the citizen. Looking at the adoption of the digital platform by governments and using the United Kingdom's deployment of www.gov.uk as an example, we argue that this shift towards digital interaction focuses merely on the transactional arrangement rather than the relational exchanges required of public service. We present that there is a disconnect between the imaginary of the benefits of the digital platform and how, when applied to the public sector, the citizen is missing from the discussion.