Is the GaaP wider than we think?: Applying a sociotechnical lens to Government-As-A-Platform

David Jamieson; Rob Wilson; Mike Martin

doi:10.1145/3428502.3428580

Is the GaaP wider than we think? Applying a sociotechnical lens to Government-As-A-Platform

David Jamieson, Rob Wilson, Mike Martin

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

4 Citations (Scopus)

Abstract

Applying a sociotechnical lens to the Government-As-A-Platform initiative, we suggest that the implementation of it is far from beneficial to the End User-the citizen. Looking at the adoption of the digital platform by governments and using the United Kingdom's deployment of www.gov.uk as an example, we argue that this shift towards digital interaction focuses merely on the transactional arrangement rather than the relational exchanges required of public service. We present that there is a disconnect between the imaginary of the benefits of the digital platform and how, when applied to the public sector, the citizen is missing from the discussion.

Original language	English
Title of host publication	Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance
Editors	Yannis Charalabidis, Maria Alexandra Cunha, Demetrios Sarantis
Place of Publication	New York
Publisher	ACM
Pages	514-517
Number of pages	4
ISBN (Electronic)	9781450376747
DOIs	https://doi.org/10.1145/3428502.3428580
Publication status	Published - 23 Sept 2020
Event	13th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2020 - Virtual, Online, Greece Duration: 23 Sept 2020 → 25 Sept 2020

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	13th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2020
Country/Territory	Greece
City	Virtual, Online
Period	23/09/20 → 25/09/20

Keywords

digital platforms
e-government
governance
platform thinking

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1145/3428502.3428580

Cite this

Jamieson, D., Wilson, R., & Martin, M. (2020). Is the GaaP wider than we think? Applying a sociotechnical lens to Government-As-A-Platform. In Y. Charalabidis, M. A. Cunha, & D. Sarantis (Eds.), Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance (pp. 514-517). (ACM International Conference Proceeding Series). ACM. https://doi.org/10.1145/3428502.3428580

Jamieson, David ; Wilson, Rob ; Martin, Mike. / Is the GaaP wider than we think? Applying a sociotechnical lens to Government-As-A-Platform. Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance. editor / Yannis Charalabidis ; Maria Alexandra Cunha ; Demetrios Sarantis. New York : ACM, 2020. pp. 514-517 (ACM International Conference Proceeding Series).

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abstract = "Applying a sociotechnical lens to the Government-As-A-Platform initiative, we suggest that the implementation of it is far from beneficial to the End User-the citizen. Looking at the adoption of the digital platform by governments and using the United Kingdom's deployment of www.gov.uk as an example, we argue that this shift towards digital interaction focuses merely on the transactional arrangement rather than the relational exchanges required of public service. We present that there is a disconnect between the imaginary of the benefits of the digital platform and how, when applied to the public sector, the citizen is missing from the discussion.",

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Jamieson, D, Wilson, R & Martin, M 2020, Is the GaaP wider than we think? Applying a sociotechnical lens to Government-As-A-Platform. in Y Charalabidis, MA Cunha & D Sarantis (eds), Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance. ACM International Conference Proceeding Series, ACM, New York, pp. 514-517, 13th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2020, Virtual, Online, Greece, 23/09/20. https://doi.org/10.1145/3428502.3428580

Is the GaaP wider than we think? Applying a sociotechnical lens to Government-As-A-Platform. / Jamieson, David; Wilson, Rob; Martin, Mike.
Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance. ed. / Yannis Charalabidis; Maria Alexandra Cunha; Demetrios Sarantis. New York: ACM, 2020. p. 514-517 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Jamieson D, Wilson R, Martin M. Is the GaaP wider than we think? Applying a sociotechnical lens to Government-As-A-Platform. In Charalabidis Y, Cunha MA, Sarantis D, editors, Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance. New York: ACM. 2020. p. 514-517. (ACM International Conference Proceeding Series). doi: 10.1145/3428502.3428580