@inbook{83396416bacb4a379a87f50fb6b8f60d,
title = "Isn{\textquoteright}t It Time to Shift to Online Dispute Resolution (ODR) for Passenger Claims in Europe?",
abstract = "The trend toward greater passengers{\textquoteright} rights has resulted in new regulations being enacted in Canada and discussed in the US. Despite the enactment of solid frameworks, passengers worldwide are often facing difficulties in enforcing their rights. In fact, any European passenger having faced delay or cancellation of flights knows that obtaining compensation under Regulation 261/2004 is not guaranteed. While all these problems are not new, the COVID-19 pandemic has highlighted the system{\textquoteright}s deficiencies, with numerous passengers complaining about their reimbursement (or the lack thereof). These problems raise questions regarding more suitable manners for passengers to claim their compensation. Instead of filing out a form on the airlines{\textquoteright} website or contacting third parties such as CMCs, would online dispute resolution mechanisms (ODR) not be the solution?.",
author = "Delphine Defossez",
year = "2025",
month = feb,
day = "4",
doi = "10.4324/9781003593058-5",
language = "English",
isbn = "9781032614595",
series = "Routledge Research in Air and Space Law",
publisher = "Taylor and Francis",
pages = "135--155",
editor = "J{\c e}drzej G{\'o}rski and Yun Zhao",
booktitle = "Aviation Law and Governance",
address = "Australia",
edition = "1st",
}