@inbook{327e1886b6e24806bc11e66d82a98b19,
title = "Juggling Justice and Care: Gendered Customer Service in the Contemporary Airline Industry",
author = "Melissa Tyler and Steve Taylor",
year = "2001",
month = mar,
language = "English",
isbn = "9780333946077",
series = "Critical Perspectives on Work and Organisations",
publisher = "Macmillan",
pages = "60--78",
editor = "Andrew Sturdy and Irena Grugulis and Hugh Willmott",
booktitle = "Customer Service: Empowerment and Entrapment",
address = "United Kingdom",
}