Juggling Justice and Care: Gendered Customer Service in the Contemporary Airline Industry

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Customer Service: Empowerment and Entrapment
Editors	Andrew Sturdy, Irena Grugulis, Hugh Willmott
Place of Publication	Basingstoke
Publisher	Macmillan
Pages	60-78
Number of pages	240
ISBN (Print)	9780333946077
Publication status	Published - Mar 2001

Name	Critical Perspectives on Work and Organisations
Publisher	Palgrave Macmillan

Access to Document

@inbook{327e1886b6e24806bc11e66d82a98b19,

title = "Juggling Justice and Care: Gendered Customer Service in the Contemporary Airline Industry",

author = "Melissa Tyler and Steve Taylor",

year = "2001",

month = mar,

language = "English",

isbn = "9780333946077",

series = "Critical Perspectives on Work and Organisations",

publisher = "Macmillan",

pages = "60--78",

editor = "Andrew Sturdy and Irena Grugulis and Hugh Willmott",

booktitle = "Customer Service: Empowerment and Entrapment",

address = "United Kingdom",

}

Juggling Justice and Care: Gendered Customer Service in the Contemporary Airline Industry. / Tyler, Melissa; Taylor, Steve.
Customer Service: Empowerment and Entrapment. ed. / Andrew Sturdy; Irena Grugulis; Hugh Willmott. Basingstoke: Macmillan, 2001. p. 60-78 (Critical Perspectives on Work and Organisations).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

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AU - Tyler, Melissa

AU - Taylor, Steve

PY - 2001/3

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M3 - Chapter

SN - 9780333946077

T3 - Critical Perspectives on Work and Organisations

SP - 60

EP - 78

BT - Customer Service: Empowerment and Entrapment

A2 - Sturdy, Andrew

A2 - Grugulis, Irena

A2 - Willmott, Hugh

PB - Macmillan

CY - Basingstoke

ER -