Knowledge Management Systems Characteristics That Support Knowledge Sharing and Decision-Making Processes in Organizations

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging and sharing knowledge to support decision-making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how knowledge management systems (KMSs) can facilitate knowledge sharing (KS) to support DM processes in organizations. In this chapter, authors aim to extend the existing literature of knowledge management, decision making, and knowledge sharing by proposing a new conceptual framework, namely “ECUA” (easiness, communication, unification, and analytics characteristics). In this study, 42 semi-structured interviews have been conducted. The proposed conceptual framework will benefit managers in both public and private sectors in finding new ways of leveraging and sharing knowledge to support DM processes via using KMSs. This framework can be used to explore KMSs characteristics that can support DM processes by facilitating knowledge sharing in organizations.
Original languageEnglish
Title of host publicationResearch Anthology on Decision Support Systems and Decision Management in Healthcare, Business, and Engineering
Place of PublicationHershey, PA
PublisherIGI Global
Chapter8
Pages182-200
Number of pages19
ISBN (Electronic)9781799890249
ISBN (Print)9781799890232
DOIs
Publication statusPublished - 2021

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