Knowledge Management Systems Characteristics that Support Knowledge Sharing and Decision Making Processes in Organizations

Research output: Chapter in Book/Report/Conference proceedingChapter

Details

Original languageEnglish
Title of host publicationHandbook of Research on Implementing Knowledge Management Strategy in the Public Sector
PublisherIGI Global
ISBN (Electronic)9781522596417
ISBN (Print)9781522596394
Publication statusPublished - Jun 2019
Publication type

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging and sharing knowledge to support Decision Making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how Knowledge Management Systems (KMSs) can facilitate knowledge sharing (KS) to support DM processes in organizations. In this chapter authors aim to extend the existing literature of Knowledge Management, Decision Making and knowledge sharing by proposing a new conceptual framework, namely “ECUA” (Easiness, Communication, Unification and Analytics Characteristics). In this study, 42 semi-structured interviews have been conducted. The proposed conceptual framework will benefit managers in both public and private sectors in finding new ways of leveraging and sharing knowledge to support DM processes via using KMSs. This framework can be used to explore KMSs characteristics that can support DM processes by facilitating knowledge sharing in organizations.