Long-Term Value of Social Robots through the Eyes of Expert Users

Dmitry Dereshev, David Kirk, Kohei Matsumura, Toshiyuki Maeda

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

15 Citations (Scopus)
56 Downloads (Pure)


Socially-enabled digital technologies have attracted academic interest for decades, with recent commercial examples of Siri and Alexa, capturing public attention. However, despite ubiquitous visions of a robotic future, very few fully-fledged social robots are currently available to consumers. To improve their designs, studies of their long-term use are particularly valuable, but are currently unavailable. To address this gap, we report on interviews with four long-term users of Pepper - a social robot introduced in 2014.

Our thematic analysis elicited insights across three kinds of value Pepper brought to its users: utilitarian functionality; the community that formed around Pepper; and a personal value of affection. We focus on two contributions those values bring to social robot design: social robots as social proxies, alleviating disabilities or acting akin to social media profiles; and robot nurturing as a design construct, going beyond purely utilitarian or hedonistic perspectives on robots.
Original languageEnglish
Title of host publicationProceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19)
Subtitle of host publicationMay 4–9, 2019, Glasgow, Scotland UK
Place of PublicationNew York, NY, USA
Number of pages12
ISBN (Electronic)9781450359702
Publication statusPublished - 2 May 2019
EventACM CHI Conference on Human Factors in Computing Systems 2019: CHI’19 Workshop: HCI in China: Research Agenda, Education Curriculum, Industry Partnership, and Communities Building - Scottish Event Campus, Glasgow, United Kingdom
Duration: 4 May 20199 May 2019


ConferenceACM CHI Conference on Human Factors in Computing Systems 2019
Abbreviated titleCHI 2019
Country/TerritoryUnited Kingdom
Internet address


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