Long-Term Value of Social Robots through the Eyes of Expert Users

Dmitry Dereshev; David Kirk; Kohei Matsumura; Toshiyuki Maeda

doi:10.1145/3290605.3300896

Long-Term Value of Social Robots through the Eyes of Expert Users

Dmitry Dereshev, David Kirk, Kohei Matsumura, Toshiyuki Maeda

Computer and Information Sciences Department

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

17 Citations (Scopus)

62 Downloads (Pure)

Abstract

Socially-enabled digital technologies have attracted academic interest for decades, with recent commercial examples of Siri and Alexa, capturing public attention. However, despite ubiquitous visions of a robotic future, very few fully-fledged social robots are currently available to consumers. To improve their designs, studies of their long-term use are particularly valuable, but are currently unavailable. To address this gap, we report on interviews with four long-term users of Pepper - a social robot introduced in 2014.

Our thematic analysis elicited insights across three kinds of value Pepper brought to its users: utilitarian functionality; the community that formed around Pepper; and a personal value of affection. We focus on two contributions those values bring to social robot design: social robots as social proxies, alleviating disabilities or acting akin to social media profiles; and robot nurturing as a design construct, going beyond purely utilitarian or hedonistic perspectives on robots.

Original language	English
Title of host publication	Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19)
Subtitle of host publication	May 4–9, 2019, Glasgow, Scotland UK
Place of Publication	New York, NY, USA
Publisher	ACM
Number of pages	12
ISBN (Electronic)	9781450359702
DOIs	https://doi.org/10.1145/3290605.3300896
Publication status	Published - 2 May 2019
Event	ACM CHI Conference on Human Factors in Computing Systems 2019: CHI’19 Workshop: HCI in China: Research Agenda, Education Curriculum, Industry Partnership, and Communities Building - Scottish Event Campus, Glasgow, United Kingdom Duration: 4 May 2019 → 9 May 2019 https://chi2019.acm.org/ http://chi2019.acm.org

Conference

Conference	ACM CHI Conference on Human Factors in Computing Systems 2019
Abbreviated title	CHI 2019
Country/Territory	United Kingdom
City	Glasgow
Period	4/05/19 → 9/05/19
Internet address	https://chi2019.acm.org/ http://chi2019.acm.org

Keywords

Social
Robot
Interview
Value
Acceptance
Pepper
Human-Robot Interaction (HRI)
Long-Term

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Long_Term_Value_of_Social_Robots_through_the_Eyes_of_Expert_UsersAccepted author manuscript, 1.25 MB

Cite this

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title = "Long-Term Value of Social Robots through the Eyes of Expert Users",

abstract = "Socially-enabled digital technologies have attracted academic interest for decades, with recent commercial examples of Siri and Alexa, capturing public attention. However, despite ubiquitous visions of a robotic future, very few fully-fledged social robots are currently available to consumers. To improve their designs, studies of their long-term use are particularly valuable, but are currently unavailable. To address this gap, we report on interviews with four long-term users of Pepper - a social robot introduced in 2014.Our thematic analysis elicited insights across three kinds of value Pepper brought to its users: utilitarian functionality; the community that formed around Pepper; and a personal value of affection. We focus on two contributions those values bring to social robot design: social robots as social proxies, alleviating disabilities or acting akin to social media profiles; and robot nurturing as a design construct, going beyond purely utilitarian or hedonistic perspectives on robots.",

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note = "ACM CHI Conference on Human Factors in Computing Systems 2019 : CHI{\textquoteright}19 Workshop: HCI in China: Research Agenda, Education Curriculum, Industry Partnership, and Communities Building, CHI 2019 ; Conference date: 04-05-2019 Through 09-05-2019",

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Dereshev, D, Kirk, D, Matsumura, K & Maeda, T 2019, Long-Term Value of Social Robots through the Eyes of Expert Users. in Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19): May 4–9, 2019, Glasgow, Scotland UK., 666, ACM, New York, NY, USA, ACM CHI Conference on Human Factors in Computing Systems 2019, Glasgow, United Kingdom, 4/05/19. https://doi.org/10.1145/3290605.3300896

Long-Term Value of Social Robots through the Eyes of Expert Users. / Dereshev, Dmitry; Kirk, David; Matsumura, Kohei et al.
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19): May 4–9, 2019, Glasgow, Scotland UK. New York, NY, USA: ACM, 2019. 666.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Long-Term Value of Social Robots through the Eyes of Expert Users

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Keywords

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