Made in the 21st century: how far have we come on the journey to excellence?

David Yarrow, Philip Hanson, Andrew Robson

Research output: Contribution to journalArticlepeer-review

15 Citations (Scopus)

Abstract

A must for operations management benchmarking research. Describes development and implementation of PROBE benchmarking tools. Reflects upon a decade of their deployment in support of organisational learning and change. Compares UK manufacturing sector ‘now’ and ‘then’, identifying improvements, ongoing weaknesses and how assessment tools can be further developed and applied.
Original languageEnglish
Pages (from-to)829-839
JournalTotal Quality Management and Business Excellence
Volume15
Issue number5/6
DOIs
Publication statusPublished - Jul 2004

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