Maintaining professional face: deceptive impression management in community sport coaching

This article breaks new ground in the sociology of sports work through its novel exploration of workplace deception and the associated development of an original typology of deceptive impression management. Analysis of data collected from a two-phased research design, comprising online interviews and survey responses from 102 participants, revealed that community sport coaches employed deceptive impression management to display emotional control, an ideal practice of their work, and to feign expert knowledge. These types of deceptive impression management consisted of disguising disdain, flattering insincerely, camouflaging alternative approaches, covering-up mistakes, hiding a lack of expected knowledge, and reporting favourable metrics. Drawing on theories of dramaturgical analysis [Goffman, E. (1959). The presentation of self in everyday life. Anchor, Goffman, E. (1967). Interactional ritual: Essays on face-To-face behaviour. Aldine Publications, Goffman, E. (1974). Frame analysis: An essay on the organization of experience. Harvard University Press.] and emotional labour (Hochschild, A. (1979). Emotion work, feeling rules, and social structure. American Journal of Sociology, 85(3), 551–575., Hochschild, A. R. (1983). The managed heart: Commercialisation of human feeling. The University of California Press] as used in constructing a professional image, we examine how the coaches used deception to cope with challenging work circumstances that endanger projecting a professional appearance. The present article not only advances our sociological understanding of sports work but raises important questions for the preparation, development, and support of sports workers.