Making the Gig Economy Work for Workers: An Exploration of Freelancing Platforms

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Abstract

Freelancing platforms, such as Upwork and Fiverr, have enabled virtual spaces for freelancers to advertise, deliver, and charge for their services worldwide with reduced uncertainty. However, freelancing platforms, like other types of gig work, present challenges for workers such as opaque regulations, ranking systems, and power imbalances that can negatively impact workers' experiences. While research in the gig economy has gained more attention recently, most studies have looked at mainstream platforms, such as Uber, leaving other types of gig work underexplored. Therefore, my PhD will use qualitative and co-design methods to expand the understanding of freelancing platforms' issues and provide design recommendations for improving freelancers' working experiences.
Original languageEnglish
Title of host publicationProceedings of the 33rd International BCS Human Computer Interaction Conference (BCS HCI 2020)
Place of PublicationKeele, UK
PublisherBCS, The Chartered Institute for IT
Number of pages3
DOIs
Publication statusPublished - 6 Jul 2020
EventBCS HCI 2020: 33rd International BCS Human-Computer Interaction Conference - Keele University, Newcastle-under-Lyme, United Kingdom
Duration: 6 Jul 202010 Jul 2020
https://bcshci2020.com/

Publication series

NameBCS Learning & Developmen
PublisherBCS
Number33
ISSN (Electronic)1477-9358

Conference

ConferenceBCS HCI 2020
Country/TerritoryUnited Kingdom
CityNewcastle-under-Lyme
Period6/07/2010/07/20
Internet address

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