Management in New Public Service Systems: Reframing the Position of Managers and Their Training and Development

Ally R. Memon, Tony Kinder

Research output: Contribution to journalArticlepeer-review

6 Citations (Scopus)

Abstract

Management training and development (T&D) plays an important part in enabling managers to deal with complexity and change associated with new public service systems. Using a service-dominant logic approach, this paper explores the relevance of T&D in preparing managers for changing roles, responsibilities and relationships that integrated service systems demand. Exploring the views of service managers working in Community Health Partnerships, the study establishes that present management T&D does not support the delivery of integrated services which require different abilities and new ways of working. New public service systems demand new processes of learning where re-framing the position of managers and their T&D becomes increasingly necessary.
Original languageEnglish
Pages (from-to)270-283
Number of pages14
JournalInternational Journal of Public Administration
Volume39
Issue number4
Early online date5 Nov 2015
DOIs
Publication statusPublished - 20 Mar 2016
Externally publishedYes

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