Managing Issues and Crises in Asia Pacific

Mary Devereux; Anne Peirson-Smith

doi:10.1108/978-1-83753-722-820252009

Managing Issues and Crises in Asia Pacific

Mary Devereux, Anne Peirson-Smith

School of Design Arts and Creative Industries

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Social media and Internet-fueled news media have heightened our sensitivity to crises, especially for those working at the frontline of communications within an organization (Cheng, 2016). Our view when we published the first edition of this book in 2009 remains the same today; there is no such thing as a public relations crisis, but professional and expert public relations and communications is the best way for an organization to manage a crisis scenario.

At its core, a crisis occurs when an organization is faced with an emergency or extraordinary situation caused by internal or external forces which need to be resolved operationally, requiring the careful management of relationships with the public and all levels of relevant stakeholders to maintain confidence and trust throughout the unfolding situation (Anderson-Meli & Koshy, 2020).

Original language	English
Title of host publication	Public Relations in Asia Pacific
Subtitle of host publication	Communicating Effectively Across Cultures
Editors	Mary Devereux, Anne Peirson-Smith
Place of Publication	Leeds, United Kingdom
Publisher	Emerald
Chapter	9
Pages	167-188
Number of pages	22
Edition	2nd
ISBN (Electronic)	9781837537228, 9781837537242
ISBN (Print)	9781837537259
DOIs	https://doi.org/10.1108/978-1-83753-722-820252009
Publication status	Published - 9 Dec 2025

Access to Document

10.1108/978-1-83753-722-820252009

11 Chapter
1 Book

Building and Defending Corporate Reputation
Devereux, M. & Peirson-Smith, A., 9 Dec 2025, Public Relations in Asia Pacific: Communicating Effectively Across Cultures. Devereux, M. & Peirson-Smith, A. (eds.). 2nd ed. Leeds, United Kingdom: Emerald, p. 71-90 20 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
Communicating with Audiences and Stakeholders
Devereux, M. & Peirson-Smith, A., 9 Dec 2025, Public Relations in Asia Pacific: Communicating Effectively Across Cultures. Devereux, M. & Peirson-Smith, A. (eds.). 2nd ed. Leeds, United Kingdom: Emerald, p. 49-70 22 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
Consumer PR
Devereux, M. & Peirson-Smith, A., 9 Dec 2025, Public Relations in Asia Pacific: Communicating Effectively Across Cultures. Devereux, M. & Peirson-Smith, A. (eds.). 2nd ed. Leeds, United Kingdom: Emerald, p. 189-228 40 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Cite this

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title = "Managing Issues and Crises in Asia Pacific",

abstract = "Social media and Internet-fueled news media have heightened our sensitivity to crises, especially for those working at the frontline of communications within an organization (Cheng, 2016). Our view when we published the first edition of this book in 2009 remains the same today; there is no such thing as a public relations crisis, but professional and expert public relations and communications is the best way for an organization to manage a crisis scenario. At its core, a crisis occurs when an organization is faced with an emergency or extraordinary situation caused by internal or external forces which need to be resolved operationally, requiring the careful management of relationships with the public and all levels of relevant stakeholders to maintain confidence and trust throughout the unfolding situation (Anderson-Meli \& Koshy, 2020).",

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AB - Social media and Internet-fueled news media have heightened our sensitivity to crises, especially for those working at the frontline of communications within an organization (Cheng, 2016). Our view when we published the first edition of this book in 2009 remains the same today; there is no such thing as a public relations crisis, but professional and expert public relations and communications is the best way for an organization to manage a crisis scenario. At its core, a crisis occurs when an organization is faced with an emergency or extraordinary situation caused by internal or external forces which need to be resolved operationally, requiring the careful management of relationships with the public and all levels of relevant stakeholders to maintain confidence and trust throughout the unfolding situation (Anderson-Meli & Koshy, 2020).

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ER -

Managing Issues and Crises in Asia Pacific

Abstract

Access to Document

Research output

Building and Defending Corporate Reputation

Communicating with Audiences and Stakeholders

Consumer PR

Cite this