Reality differs according to the individual's perception : this is a statement of the obvious. How to deliver appropriate library and information services to fulfil those individuals' requirements is not obvious. Measures of success are needed to form the basis of service planning.These measures must be meaningful for individuals, both users and managers, if the goal of designing and delivering library and information services to meet individuals' realities is to be realised. Contexts are changing for individuals: the fast developing world of electronic information services (EIS) provides individuals with new opportunities and new threats. It is against this background that the JUBILEE project was launched.This paper will use evidence from JUBILEE to present the issues underlying the development of an evaluation toolkit for managers of EIS, which will take into account differences between individuals, between disciplines, and between institutions.
|Publication status||Published - Aug 2001|
|Event||4th Northumbria International Conference on Performance Measurement in Libraries and Information Services - Pittsburgh, Pennsylvania|
Duration: 1 Aug 2001 → …
|Conference||4th Northumbria International Conference on Performance Measurement in Libraries and Information Services|
|Period||1/08/01 → …|