Abstract
This paper discusses how characteristics of experience-centred and collaborative design can be translated to larger scales. We describe Metro Futures, a region-wide public consultation on the design of new light rail trains, where we followed an experience-centred co-design approach supported by digital media and tools to develop findings with a core group of 20 ?co-researchers' and ∼4000 public participants. The paper discusses how the characteristics of a focus on experience, and collaborative design exploration were achieved with co-researchers and, at scale, through online and face-to-face interactions using various digital media and tools. Whilst not at the depth of smaller scales, there are opportunities to retain characteristics of experience-centred co-design at scale to produce findings that can usefully inform ensuing design work, and avoid the averaging of public contributions often evident in large scale public consultations.
Original language | English |
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Title of host publication | CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems |
Editors | Joanna McGrenere, Andy Cockburn |
Place of Publication | New York, NY |
Publisher | ACM |
Pages | 1-13 |
Number of pages | 13 |
ISBN (Electronic) | 9781450367080 |
ISBN (Print) | 9781450367080 |
DOIs | |
Publication status | Published - 21 Apr 2020 |
Externally published | Yes |
Event | 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020 - Hawaiʻi Convention Center, Honolulu, United States Duration: 25 Apr 2020 → 30 Apr 2020 https://chi2020.acm.org/ |
Publication series
Name | Conference on Human Factors in Computing Systems - Proceedings |
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Conference
Conference | 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020 |
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Abbreviated title | CHI 2020 |
Country/Territory | United States |
City | Honolulu |
Period | 25/04/20 → 30/04/20 |
Internet address |
Keywords
- co-design
- experience-centred design
- large-scale design
- public transport