Modeling Patient Engagement in Peer-to-Peer Healthcare

Elizabeth Sillence, Claire Hardy, Peter Harris, Pamela Briggs

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

11 Citations (Scopus)


Patients now turn to other patients online for health information and advice in a phenomenon known as peer-to-peer healthcare. This paper describes a model of patients’ peer-to-peer engagement, based upon qualitative studies of three patient or carer groups searching for online information and advice from their health peers. We describe a three-phase process through which patients engage with peer experience (PEx). In phase I (gating) patients determine the suitability and trustworthiness of the material they encounter; in phase II (engagement) they search out information, support and/or advice from others with similar or relevant experience; and in phase III (evaluation) they make judgments about the costs and benefits of engaging with particular websites in the longer term. This model provides a useful framework for understanding web based interactions in different patient groups.
Original languageEnglish
Title of host publicationProceedings of the companion publication of the 23rd international conference on World wide web companion
ISBN (Print)978-1-4503-2745-9
Publication statusPublished - Apr 2014
EventWWW2014 - Seoul, Soth Korea
Duration: 1 Apr 2014 → …


Period1/04/14 → …


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