Abstract
Patients now turn to other patients online for health information and advice in a phenomenon known as peer-to-peer healthcare. This paper describes a model of patients’ peer-to-peer engagement, based upon qualitative studies of three patient or carer groups searching for online information and advice from their health peers. We describe a three-phase process through which patients engage with peer experience (PEx). In phase I (gating) patients determine the suitability and trustworthiness of the material they encounter; in phase II (engagement) they search out information, support and/or advice from others with similar or relevant experience; and in phase III (evaluation) they make judgments about the costs and benefits of engaging with particular websites in the longer term. This model provides a useful framework for understanding web based interactions in different patient groups.
Original language | English |
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Title of host publication | Proceedings of the companion publication of the 23rd international conference on World wide web companion |
Publisher | ACM |
Pages | 481-486 |
ISBN (Print) | 978-1-4503-2745-9 |
DOIs | |
Publication status | Published - Apr 2014 |
Event | WWW2014 - Seoul, Soth Korea Duration: 1 Apr 2014 → … |
Conference
Conference | WWW2014 |
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Period | 1/04/14 → … |