Monzo + IFTTT: Everyday Automation through Programmable Money

Tom Feltwell, Chris Elsden, John Vines, Shaun Lawson

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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Abstract

We summarise recent work performed by the authors, where we conducted a qualitative study of the recent integration of a UK-based, digital-first mobile banking app - Monzo - with the web automation service IFTTT. Through analysis of 113 unique IFTTT ‘recipes’ shared by Monzo users, we illustrate the potentially diverse functions of these recipes. Beyond achieving more convenient and efficient financial management, we note many playful and expressive applications of conditionality and automation that far extend traditional functions of banking applications and infrastructure. We highlight the different aspects of automation created by these non-expert users to achieve, often novel, financial automation.
Original languageEnglish
Title of host publicationProceedings of the CHI 2019 workshop on Automation XP '19 (AutomationXP '19)
PublisherACM
Number of pages5
Publication statusAccepted/In press - 13 Mar 2019
EventEveryday Automation Experience: Non-Expert Users Encountering Ubiquitous Automated Systems: Workshop at CHI'19 - Glasgow, United Kingdom
Duration: 5 May 20195 May 2019
http://matthiasbaldauf.com/automationxp19/

Conference

ConferenceEveryday Automation Experience: Non-Expert Users Encountering Ubiquitous Automated Systems
Abbreviated titleAutomationXP’19
CountryUnited Kingdom
CityGlasgow
Period5/05/195/05/19
Internet address

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