Navigating complexity: The future of public service

Toby Lowe; Max French; Melissa Hawkins

doi:10.1007/978-3-030-29980-4_16

Navigating complexity: The future of public service

Toby Lowe^*, Max French, Melissa Hawkins

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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Abstract

It is now widely accepted that the complex nature of public service has a number of profound consequences which public servants must address (Haynes 2003, Bovaird 2008, Rhodes 2008; Lowe and Wilson 2017). This chapter explores what is required of public servants in order to achieve their task of creating opportunities for positive social outcomes to emerge (such as improved wellbeing, increased employment or reduced crime) in complex environments. A new conceptual framing for organisations which deal with complex problems is introduced - the “Human Learning Systems approach” - which explores the principles, cultures and processes required to create a complexity-engaged organizational design for public service organisations.

Original language	English
Title of host publication	The Palgrave Handbook of the Public Servant
Editors	Helen Sullivan, Helen Dickinson, Hayley Henderson
Place of Publication	Cham, Switzerland
Publisher	Palgrave Macmillan
Pages	901-919
Number of pages	19
ISBN (Electronic)	9783030299804
ISBN (Print)	9783030299798
DOIs	https://doi.org/10.1007/978-3-030-29980-4_16
Publication status	Published - 1 Jun 2021

Keywords

Complexity
performance management
outcomes-based commissioning
pay for performance
public management

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10.1007/978-3-030-29980-4_16

Handbook of public servant - Navigating complexity - Edited proof copy (002)Accepted author manuscript, 1.48 MB

https://www.palgrave.com/gp/book/9783030299798

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Navigating complexity: The future of public service

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